Effective Date: May 2026
Professional Services Agreement
By scheduling and attending appointments with Calm Mind Psychology, you agree to the following terms and conditions. These terms are designed to establish clear expectations and protect both you and our practice.
Services Provided
Calm Mind Psychology provides psychological assessment and therapy services. Dr. Ruby Jamil is a registered psychologist (C.Psych) with the College of Psychologists and Behaviour Analysts of Ontario. Services are provided in accordance with Ontario professional standards and ethical guidelines.
Appointment Scheduling & Attendance
- ✓Appointments are scheduled by mutual agreement and confirmed via email or phone
- ✓You are responsible for arriving on time to scheduled appointments
- ✓Late arrivals may result in shortened sessions; full session fee still applies
- ✓Appointments typically last 50 minutes unless otherwise specified
Cancellation and No-Show Policy
We understand that schedules change. To maintain availability for all clients, we require:
- ✓24 Business Hours Notice: You must provide at least 24 business hours notice to cancel or reschedule an appointment
- ✓Late Cancellations: Cancellations with less than 24 business hours notice will be charged the full session fee
- ✓No-Shows: Failure to attend a scheduled appointment without prior notice will result in the full session fee being charged
- ✓Insurance: Insurance does not cover late cancellation or no-show fees. These will be charged to the credit card on file
Fees and Payment
Current fees are as follows:
- ✓Therapy sessions (50 minutes): $240
- ✓Psychological assessments: $240 per hour (total varies by assessment type)
- ✓Report writing and professional correspondence: $240 per hour
Payment is due at the time of service. We accept credit cards and e-transfer. A valid credit card must be kept on file for all clients.
Insurance and Billing
Psychological services are not covered by OHIP but may be covered by extended health insurance plans:
- ✓Direct billing is available for Greenshield, Sunlife, Medavie Blue Cross, and most insurances under Telus Health (including Manulife, Canada Life)
- ✓For other insurance providers, you may pay and submit receipts for reimbursement
- ✓You are responsible for understanding your insurance coverage and limits
- ✓Any amounts not covered by insurance are your responsibility
Professional Boundaries
To maintain a therapeutic relationship, the following boundaries apply:
- ✓Communication outside of sessions should be limited to scheduling and brief administrative matters
- ✓Dr. Jamil does not accept social media connections with current or former clients
- ✓Dual relationships (business, social, or other non-therapeutic relationships) are avoided to protect the integrity of the therapeutic relationship
Confidentiality
Your privacy is protected by law. Information shared in therapy is confidential, with specific exceptions outlined in our Privacy Policy. Please review the Privacy Policy for complete details on how your information is protected and when disclosure may be required by law.
Emergencies
Calm Mind Psychology does not provide emergency or crisis services:
- ✓In case of emergency, call 911 or go to your nearest emergency department
- ✓For crisis support, call 988 (Suicide Crisis Helpline) or text CONNECT to 686868 (Crisis Text Line)
- ✓Email and voicemail are not monitored 24/7 and should not be used for urgent matters
Termination of Services
Either party may terminate the therapeutic relationship:
- ✓You may discontinue services at any time; advance notice is appreciated but not required
- ✓Dr. Jamil may terminate services if it is clinically appropriate or if professional boundaries are violated
- ✓Upon termination, referrals to other providers will be offered when appropriate
Limitation of Liability
While every effort is made to provide effective treatment, therapy outcomes cannot be guaranteed. Dr. Jamil is not liable for actions taken or decisions made by clients outside of sessions. Clients maintain responsibility for their own decisions and actions.
Changes to Terms
These terms may be updated periodically. Clients will be notified of material changes. Continued use of services after notification constitutes acceptance of modified terms.
Questions
If you have questions about these Terms of Service, please discuss them with Dr. Jamil at your next appointment or contact the office.
